No water
Note whether every fixture is affected, when water stopped, and whether there was a recent outage or electrical work.
Well and pumping system service
Start with what changed.
A few clear observations help us understand the problem and prepare for the first service conversation.
Have readyProperty addressWhat changedWhen it startedEquipment photos
Before calling
Choose the closest symptom.
You do not need to diagnose the equipment. Simply collect the details that are easy to observe.
Low or uneven pressure
Notice whether pressure changes throughout the house, only at one fixture, or during periods of higher demand.
Frequent pump cycling
Record how often the pump starts and stops and whether the pressure gauge moves rapidly while water is running.
Sand, cloudiness, or color
Note which taps are affected, how long the condition lasts, and whether work was recently performed on the well or plumbing.
Pump, tank, or controls
Photograph the pressure tank label, control box, pressure switch area, and any visible model information before calling.
Leak or unusual noise
Identify the location, when it occurs, and whether water or electrical equipment is involved. Keep clear of unsafe equipment.
Useful details
Photos can save time.
Before calling, text the photos to (517) 523-3654 with your name and property address. Clear photos of the pressure tank, controls, wellhead, labels, and affected area can help identify what equipment may be involved.
Pressure tankControl boxPressure gaugeWellheadModel labelsVisible leak